Intuitively one might not expect a rapidly improving and expanding technology like virtual reality (VR) to drive us closer to human connection. Yet the Head of Customer Success at STRVR, Rich Wang, presents an incredibly strong and relationship focused approach to his work. In this episode of the Value Realized Customer Success Podcast, Rich’s expertise and distinct strategies are highlighted as he discusses the challenges and opportunities of navigating VR in the customer success world. Some challenges are unique to VR, but surprisingly there are many challenges VR faces that are perhaps overlooked or understated in software-as-a-service (SaaS) models.

https://www.linkedin.com/pulse/customer-insights-from-future-better-understand-present-nate-fiedler/