Customer service: is automotive getting it right?
Update: 2025-06-25
Description
Erin is joined by Jo Causon, CEO of the Institute of Customer Service, and Michelle Davis who heads up the automotive category for LinkedIn Marketing Solutions. We answer the question ‘is automotive getting customer service right?’ (spoiler: “We're doing well!”) Jo shares that exceptional customer service stems from genuine human connection, ethical leadership, and a deep understanding of who the customer is. Michelle takes us on a journey of LinkedIn’s evolution and the increasing value of empathy on the platform. This is an Autotrader podcast
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