Cutting the Surcharge Cord: Customer-First Payments with Dr. Mark Hale
Description
How about saving your auto repair shop thousands of dollars a month and offering your customers a faster, smoother checkout experience? And the best part: without touching your rates?
In this episode, Kim Hickey and Jason Patel sit down with Dr. Mark Hale, a payments innovator and former QuickBooks CTO, to discuss one of the most overlooked leaks in auto repair shops' profitability: credit card surcharges.
Dr. Hale introduces Express by FacePay, a modern, secure, and customer-friendly alternative to traditional payment processing. From reducing fees to enhancing customer satisfaction and streamlining after-hours pickup, Express is more than a payment platform; it's a strategic upgrade for the way you do business.
Tune in to episode 119 of Maximum Octane to discover how you can improve your margins, increase customer convenience, and future-proof your shop with smarter, safer tech.
In This Episode, You'll Learn:
- How much surcharges are really costing your shop—and why your customers hate them (2:50 )
- Why Express is a win-win: no fees, no friction, no surprises (7:40 )
- How one shop saved thousands in just a few months (11:10 )
- What the "Fast Break" rental model can teach you about modern auto checkout (16:50 )
- How Express secures payments without risky card numbers or chargebacks (22:10 )
- Why customer experience is now your most powerful competitive edge (31:10 )
- The cultural shift: how to stop resisting tech and start designing for your customer (36:50 )
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