DIY Retail: Navigating Challenges in Fulfillment and Customer Experience
Update: 2025-03-26
Description
In this episode, Jamie speaks with Myles Bunbury, Vice President of Consumer Solutions at Intellias, about the challenges DIY retailers face today.
DIY customers expect fast delivery—and a larger selection of products than ever. Some store locations are transitioning to warehouses to keep up with demand. In all of this, retailers need to know exactly what’s in stock so customers can get what they need, especially in the midst of projects. We also cover:
DIY customers expect fast delivery—and a larger selection of products than ever. Some store locations are transitioning to warehouses to keep up with demand. In all of this, retailers need to know exactly what’s in stock so customers can get what they need, especially in the midst of projects. We also cover:
- The rise of Retail 5.0—creating a connected, customer-centered shopping experience across multiple devices and channels
- The importance of data-driven shopping experiences
- The evolution of "communities of dreams," and how this concept changes how consumers approach home improvement
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