Design Thinking and Business Process Redesign in Enterprise IT
Description
Everything we do in government is all about achieving quality service delivery. A lot of that can be achieved through process innovation, but it can often be a challenge when you’ve got a team of people who were never empowered to think outside of the transactional box. Mark Wheeler sees this as one of the biggest responsibilities he is called upon to shoulder as Philadelphia’s CIO. Possessing years of GIS-related experience, Mark brings in a proclivity towards innovation, as well as the top-notch leadership, communication and planning skills that all IT leaders need to have. He now joins Abhijit Verekar to share how he and his team are navigating the challenge of finding technological solutions that work to improve service delivery in their massive jurisdiction.
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