Developer Experience at American Express | Michelle Swartz (American Express)
Update: 2024-06-04
Description
Click here to view the episode transcript'.
In this episode, Michelle Swartz, Vice president of Developer Enablement American Express, shares insights on improving developer experience. She discusses the creation of an onboarding bootcamp and the development of the AmEx Way Library for better knowledge management. Michelle explains how AmEx balances standardization and flexibility with the concept of Paved Roads. She also highlights the importance of measuring success, fostering community, and elevating the company's tech credibility.
Mentions and links
Timestamps
- (5:45 ) Challenges of advocating for DevEx in non-tech companies
- (7:43 ) Importance of senior leadership buy-in for DevEx
- (9:58 ) Genesis of the DevEx organization and Jedi Council
- (12:12 ) Transition to a dedicated DevEx function
- (13:17 ) Formalizing investment in DevEx
- (18:02 ) Initial efforts and learning in improving DevEx
- (19:25 ) Using sentiment surveys to prioritize DevEx areas
- (27:26 ) Addressing knowledge management challenges
- (29:49 ) Balancing standardization and freedom in DevEx
- (36:21 ) Implementing Paved Roads: evolution vs. revolution
Comments
Top Podcasts
The Best New Comedy Podcast Right Now – June 2024The Best News Podcast Right Now – June 2024The Best New Business Podcast Right Now – June 2024The Best New Sports Podcast Right Now – June 2024The Best New True Crime Podcast Right Now – June 2024The Best New Joe Rogan Experience Podcast Right Now – June 20The Best New Dan Bongino Show Podcast Right Now – June 20The Best New Mark Levin Podcast – June 2024
In Channel
Download from Google Play
Download from App Store
United States00:00
00:00
x
