Welcome Shannon Seulement!  She has 34 years as a police dispatcher and plenty of stories to share. I am thrilled to share my mentor and trainers experiences with all of you. 

14 mins - longevity 

15 min - team environment 

16 min - importance of briefing together and then facing person 

17 min - from teacher to dispatcher in 1989 

19 min - shocking parts of being new dispatcher-  callers with mental health

20 min - Thanksgiving murders 

22 min - Halloween riots

24  mins- the story is different to dispatch vs when offices talk to people face to face 

25 min - suicidal male with a shot gun in his mouth.  Shannon works on getting the female past the male and outside to safety.  

27 min-  the truth comes out, the female was hiding a male in the closet upstairs.

29 mins -1st responders are dispatchers, CIT training

32 mins- how police and schools are similar.

33 min -how to talk to people and listening to the background noises.

34 min- voice of experience 

40 min- the value of direct communications from dispatch to officer

42 mins - importance of confirming information

43 mins- Shannons Business : Dog Days Studio - creative outlet to work through trauma

49 mins- commit a crime to get mental health help

50 mins- mental health, covid crisis

51 mins-asking someone if they are suicidal does not make them commit suicide. 

52 mins- staffing issues create stress on dispatchers.  learning how to let it go. 

53 mins- get people on their worst day 

54 mins- grateful citizens :) we love them

55 mins-70,000 people we are still a small town that helps each other, our community 

56 mins- Shannons words of wisdom for a new dispatcher or younger self–have the right personality, have to have a hard shell, careful the hard shell does not become who you are. 

57 mins highs and lows 

58 mins-lower our expectations, if I am disappointed in anyway, I did not have low enough expectations.

60 mins- catching people doing something wrong, instead of training to an expectations.  

61 mins- dangers of lower our expectations. 

61 mins- is 99% good enough? 

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