Shiv Gettu sits down with Dom Beveridge, a renowned multifamily proptech expert and publisher of the influential "20 for 20" industry research paper.

Born and raised in the UK, Dom's journey into multifamily began through his expertise in revenue management, working first in hotels before transitioning to multifamily about 14 years ago. Through candid conversations about industry trends, technology adoption, and operational challenges, Dom shares his unique perspective on how the shift toward third-party management has fundamentally changed multifamily operations and technology implementation. He discusses the ongoing tension between platform consolidation and best-of-breed solutions, the rising concern around fraud detection, and why he believes most companies have lost track of their actual customer journey.

As the creator of the annual "20 for 20" research paper, which synthesizes insights from deep interviews with 20 industry executives, Dom offers invaluable insights on what's driving technology decisions in multifamily, why centralization is often misunderstood, and how AI is best viewed as an enabler of automation rather than a solution category itself.

Humans of Multifamily is presented by Zuma, the AI assistant for your full-resident lifecycle. Visit getzuma.com and follow Shiv on LinkedIn.

**Timestamps:**

00:00 From UK Roots to Multifamily Tech Expert

10:00 How Third-Party Management Shapes the Industry

17:00 Tech Proliferation and Fragmented Customer Journeys

25:00 Balancing Best-of-Breed vs. Consolidated Solutions

35:00 The Rise of Fraud Detection Technology

42:00 Why Centralization Isn't What People Think

50:00 AI as Enabler of Automation Rather Than Solution

58:00 The Future of Platform Players Like Yardi and RealPage