E-265 Pool Nation Podcast Inside Heritage: Scott Frost on Culture, Disruption & What’s Next for Pool Pros
Description
In episode 265 of the Pool Nation Podcast, we sit down with Scott Frost, who recently joined Heritage after more than 30 years in the pool industry. From building pools and running service routes to leadership roles in manufacturing and now distribution, Scott brings one of the most complete perspectives in the industry.
We dive deep into:
His career journey and lessons learned
Leadership values and building customer trust
Heritage’s culture, growth, and future vision
Why servant leadership and customer-first mentality drive success
How disruption and innovation are reshaping distribution
This is a powerful conversation for every pool pro, business owner, and industry leader who wants to understand what it takes to succeed and grow in today’s pool industry.
⏱️ Chapter Timestamps
[00:00 ] Intro & shoutouts
[06:00 ] PSP Expo updates & Pool Nation Awards
[10:00 ] Scott’s background: family, aviation, and pool beginnings
[15:00 ] Building pools and navigating tough markets
[20:00 ] Lessons from economic downturns
[22:00 ] Mentors and leadership influences
[28:00 ] Rediscovering backyard experiences post-COVID
[35:00 ] Servant leadership & customer-first approach
[40:00 ] Building culture and values in business
[50:00 ] Why Scott joined Heritage & the growth opportunity ahead
[1:02:00 ] Digital tools, disruption, and the future of distribution
[1:20:00 ] Professionalism and elevating the industry
[1:30:00 ] Final thoughts
🙌 Thank You to Our Sponsors
This podcast is made possible thanks to our visionary partners:
SPPA
Blu-Ray XL
Excel
AquaStar Pool Products
Natural Chemistry
Raypak
Heritage Pool Supply
Hayward Pool Products
Poolside Tech
PoolBrain
Nidec
United States
