E124 Part 2 - BE HUMAN FIRST: Understand How Your Customers Use Your Product
While your CS team has visibility into what's happening in your customer base, how do you leverage this across all departments? In today's episode of Tech Sales Insights, Randy continues his conversation with Jeff Depa, Chief Revenue Officer at Gainsight.
Jeff talks about focusing on alignment and how each team can support the other. He also shares about Gainsight's mission statement of "human first" and how this translates not only in running business processes but also in the product itself.
INSIGHTS OF THE DAY
JEFF: Bringing digital customer success to market
“Providing customer success at scale requires you to do it through your product. It requires you to be able to leverage the intelligence and visibility that a customer success platform like Gainsight can give you, especially through analytics. But it also requires you to do things like self-service, and leveraging community advocates.”
Don’t miss out on our previous episode and watch out for the next ones!
Find out more about Jeff Depa in the links below:
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