Getting a customer is a challenge. Relatively speaking, delighting a customer and converting them into a repeat customer is easier. That is the theme of today's conversation. I have Kavitha, a seasoned customer success manager. We are going to discuss examples, metrics, and challenges of a customer success manager. Hope you find this interview useful.

What you'll listen

• (00:00 ) - Welcome


• (00:54 ) - What is customer success?


• (02:06 ) - Where do the customer success champions fit in?


• (03:16 ) - Metrics to track as a customer success manager


• (07:14 ) - What is the ongoing process we need to delight customers?


• (13:01 ) - Who does a customer success manager report to?


• (14:24 ) - Examples of customer success


• (15:53 ) - Skillset of a customer success manager


• (17:23 ) - How empathy helps


• (19:53 ) - Customer success manager in a services company


• (22:15 ) - What is the kindest thing someone has done for you?


• (22:54 ) - Who has manifested the best leadership quality in your life?


• (24:13 ) - What is the definition of living a good life?

• Twitter: https://twitter.com/jjude
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• Website: https://jjude.com/
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• Email: podcast@jjude.com
• Executive Coaching Program: https://gravitaswins.com

Connect with Kavitha

• LinkedIn: https://www.linkedin.com/in/kavithaashtakala/

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Have a life of WINS.

Gravitas WINS is produced by Joseph Jude. Be sure to subscribe on Apple Podcast, Spotify,Google Podcast,YouTube, or the podcasting app of your choice.

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