This one starts with a dodgy lane choice, a Starbucks coffee, and a misjudged underpass. As always.

I’m back in the Land Rover — which might be its final podcast outing before it finds a new home — and today’s episode is a rambling, reflective road trip through customer service, creative resilience, and the rapidly growing presence of AI in our industry.

The day started badly. Cold shower (thanks British Gas), broken editing software, and a head full of terabytes. But it ended with a reminder of why kindness, craftsmanship, and conversation still matter. A haircut from someone I’ve known for 18 years. A deep chat with the owner of Michel Engineering while he lovingly took apart my ancient-but-beautiful record deck — the very same design featured in A Clockwork Orange and owned by Steve Jobs, no less. And then... a disappointing interaction with a distracted barista and a headset-wearing drive-thru operator. Same building, worlds apart.

Customer service, it turns out, is alive and well — just not always where you'd expect it.

But the main theme of this episode is AI. Not the doom-and-gloom kind, but the real stuff: the tools I’m already using, how they’re reshaping our workflows, and how they might be reshaping entire economies. It’s not AI that’s coming for your job — it’s the photographer who learns to harness it.

We talk about:

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  AI tools I already use (like EVOTO, Imagine AI, ChatGPT, and XCi)

  
  


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  Using AI as a teaching assistant, sub-editor, and productivity coach

  
  


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  The real-world implications of AI-generated ads, coding layoffs, and what it means for creatives

  
  


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  Plans for a new AI section on masteringportraitphotography.com

  
  

And if you hang in there until the end, I’ll tell you about a girl named Dory, a gutsy 12-year-old contortionist, and the new edition of Mastering Portrait Photography — complete with fresh images, a decade of stories, and a very special launch offer.

So pop on your headphones, admire the wheat fields if you’ve got them, and come along for the ride.

Spoiler: there’s C3PO’s eye in here too. Yes, really.

 

🛠️ Mentioned in this episode:

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  Michel Engineering (Turntables) – evoto.ai

  
  


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  Imagine AI – Smart colour-matching editing masteringportraitphotography.com/workshops-and-mentoring

  
  

Transcript

Introduction and Setting the Scene

Well, as you can probably gather from the noise going on in the background I'm back out in the Land Rover, uh, for one more podcast out on my travels. Um, you'll have to bear with me as I navigate the carpark away from Starbucks. Uh, it's been an interesting day in so many, so many ways, and I will talk about all of that.

 

Uh, where do I, where do I start? Right? Well, I'm back out on the road. Maybe one of the last ones. 

 

Memorable Cars and the Land Rover

 

The Land Rover is, as many of you know, now up for sale and not because I don't absolutely love this vehicle. It is by far, by far and away my favorite car that I've ever owned, and I've owned some cars that I have truly loved.

 

Of course, my first car, an Austin Allegro affectionately named nicknamed Benny, as in Benny from Top Cat. Um, because it's small, bubbly, and round. Um, I owned a Mark two Ford Escort with a steering wheel so small you could touch your thumbs across it, but an engine so small that it really wasn't a sports car, but that was just a beautiful thing.

 

I've owned a Lexus IS 200, which. From a speed freak point of view is a lot more lively than even this Land Rover is, but in the end. This four wheel drive farmer's vehicle has traveled with me all over the uk from job to job, from client to client. And even today as I was visiting, uh, a place to get my record deck repaired, which I will tell you about, the guy that owns the company came out and all he could do, in spite of the fact we're looking at one of the rarest record decks around.

 

In spite of that, all he could do was talk about the Land Rover. I'm Paul, and this is the Mastering Portrait Photography  📍 podcast.

 

 Oh, do you know what I've just done? You know, when you get in a lane, because there's a roundabout coming that I have to turn right at. So I got in a lane and now I'm in an underpass going underneath the roundabout. That I needed to turn right at. How that's really frustrating. I hate it when that happens.

 

However, I'm up in Hichin, uh, Stevenage way, um, in the southeastern ish corner of the uk. Weirdly enough, I've been here before. I thought I recognized it. This is where I photographed Kevin Fong in the, um, British Aerospace. It looks like it's now Airbus here. I've just driven past the lab where we photograph Kevin Fong on the moon, on the Mars Lander.

 

A test area. So they've built, it's like the size of a football pitch or two. It's huge. This huge great expanse of sand and rocks, and they've lit it like the light would be on Mars. I don't know. Why that would be important if you are testing Moon Lands or Mars lands. I haven't a clue. Uh, but it's where they tested, uh, or at least the British scientists tested their parts of the Mars rover and things.

 

I've been here before. I photographed here. Uh, that's not why I here this particular moment. Uh, but I wanna start. Oh, there it is. Look at that. How cool. Sorry. This is way Yeah. Home of the exo Mars rover. I've been in there. Wow. Some days, some days ev well, every day is an adventure. Some days more than others.

 

Right? Now, let's see me, let's see if I can get into the underpass the right way around this time, having turned around to head back home, mop it. 

 

Navigating the Day and Customer Service

 

Um, I wanted to talk about a few things today, but one of the things that came up, which wasn't meant to really, so this is now gonna be a two part podcast. Let me talk about customer service first.

 

And it starts yesterday. Really, let me tell you a bit of my day yesterday. Not if I'm honest, my best day and we all have them. So the upshot is, everything worked out and I have the photographs I needed or I need, but getting there proved trickier than it does normal. And that's in spite of the fact that I talk in.

 

Very good story ab about being present and giving it your all. So the day started fairly badly with a cold shower. The boiler broke, well, it broke the night before. Actually it broke on Sunday night. So I got on the bike, did some exercise, sweated a lot, went to have a nice, warm, refreshing shower and had, well, it was a refreshing shower, but a cold one.

 

It was, I mean, I know they say a cold shower is meant to be good for you, not for me. Alright. It left me in a crappy mood and knowing I had to get in touch with British gas, um, the week before British acid service, the boiler, now it's broken. So you can imagine, as much as I'm trying to be stoic and sensible about these things, I'm really quite cross.

 

Uh, I try my best not to take it out on those around me. I took it out on those around me, uh, and to all those people around me, I do apologize. And by that I mean predominantly Sarah, who takes the, the brunt of all of my crappy moods when they happen. Uh, thankfully it doesn't happen too often, uh, but when they happen, it is always Sarah that's in the firing line.

 

So, um, after trolling through the website and trying to get an engineer booked, that was no good. They couldn't bring, couldn't send anyone out till. Tuesday or they said they couldn't send anyone out to Tuesday. Let me just navigate this Range Rover that's creeping on my inside. Thank you. Um, so, uh, yesterday morning, Monday morning, um, I got on the phone to talk to someone.

 

I thought, do you know what I'll do instead of trying to use computer systems, I'll talk to someone. Well, uh, I talked to a computer. I said, yes, no, no, yes. And, uh, punched in my credit card details because in spite of the fact the engineer probably broke the boiler. Um, we still have to have a credit card ready for any excess.

 

Now, the upshot is quite a good one, is that by calling in, I did mostly get a, an appointment far earlier than I could do on their website, which doesn't really make any sense given that on the website, I'm assuming it is plugged into exactly the same. Booking system that the automated voice was in case you in any doubt?

 

No. I didn't get to speak to a human. I got to speak to a very, very poor AI or automated something or other. Anyway, so that was the start of the day. Then in the office, Katie's machine running Da Vinci stopped talking to Frame io. Now for those of you into it, da Vinci is our editing suite, any videos and Frame io is where we store our assets.

 

Now this isn't ideal if the editing suite can't talk to the asset store. That's the end of a day's work, really. So that put me in a fairly bad mood. And then we're gonna be photographing three amazing kids. So we're doing a video on siblings. Why you photograph them, how you photograph them, the laughter involved in photographing them.

 

And we've got this amazing family, three teenagers and uh, they were due in and sure enough, they arrived and I still had my head inside. What do I do if Da Vinci no longer talks to Frame io? We're gonna have to re-license a load of stuff. I'm gonna have to move a couple of terabytes of assets around, which as anyone who's done it knows it's.

 

Probably, you know, a week's worth