EP87 - The Micro-Moments Behind the Frontline’s Experience w/ Edwin Pahk, Aquant
Description
Every service interaction is made up of countless micro-moments: brief, high-impact tasks that either move the job forward or slow it down, ultimately coming together to form an experience. Whether it’s simplifying documentation, streamlining parts ordering, delivering relevant insights or surfacing revenue opportunities, these micro-moments are critical to frontline success. For service leaders, the question isn’t just how to adopt AI, but how to apply it meaningfully to positively impact technicians and drive efficiency and growth.
Tune in as we’re joined by Edwin Pahk, SVP of Presales and Customer Success for Aquant. He’ll discuss how organizations are rethinking process clarity, frontline empowerment, and even commercial strategy by meeting techs where they are and reducing friction at every turn. Whether you're a service leader navigating AI strategy or a frontline advocate looking for smarter solutions, this conversation offers practical insights and strategies for transforming the frontline experience through AI.
Edwin Pahk is the Senior Vice President of Presales & Customer Success at Aquant, bringing over a decade of expertise in sales and product marketing within the tech industry. With a distinguished background in leadership positions at Salesforce and ClickSoftware, Edwin specializes in deploying and scaling AI solutions across enterprise organizations, ensuring their successful adoption and impact.
United States
