Early access features for D365 Customer Service and Field Service
Update: 2019-08-10
Description
This episode is brought to you by mscrm-addons.com.
Topics in this episode:
- Knowledge management templates
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/create-templates-knowledge-article - Knowledge management search and rendering enhancements
https://docs.microsoft.com/en-us/dynamics365-release-plan/2019wave2/dynamics365-customer-service/knowledge-management-enhancements - Timeline usability enhancements
https://docs.microsoft.com/en-us/dynamics365-release-plan/2019wave2/dynamics365-customer-service/timeline-usability-enhancements - Mixed reality guides
https://dynamics.microsoft.com/en-us/mixed-reality/overview/?&OCID=AID2000546_SEM_&lnkd=Bing_D365_Brand&MarinID=_79027490459132_%2Bdynamics%20%2Bguides_bb_c__1264438745391780_kwd-79027703504147:loc-190_
Announcement--we are starting a YouTube channel called the Weekly Dispatch. Check out the announcement here:
https://www.youtube.com/watch?v=eIj_txRmqzA
Music: www.purple-planet.com
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