This episode is brought to you by Resco and was recorded live at Ignite 2018 in Orlando, FL.

Joining Shawn Tabor and Sarah Jelinek:

• Ben Vollmer
• Sheila Shahpari
• Nick Spallitta
• Pierre Hulsebus
• Scott Sewell

Link: Satya Nadella introduces Dynamics 365 AI for Customer Service

Microsoft recently announced new AI infused capabilities for Dynamics 365, and in this episode, a roundtable of customer service and field service experts discuss what this means to real-world Microsoft customers.

• How can customers benefit from artificial intelligence
• Do you need data first?
• Unification of data
• Use cases for AI
• Bots
• Challenges and risks of disruption
• The changing profile of a customer service agent
• AI trends for customer and field service

Bonus: Delivering a good Field Service Mobile/Resco demo.

This episode is a production of Dynamic Podcasts LLC. Subscribe to the  CRM Audio network of podcasts on Apple Podcasts and Spotify.