DiscoverGive an Ovation: The Restaurant Guest Experience PodcastEmpowering Franchisees and Employees with Doug Willmarth
Empowering Franchisees and Employees with Doug Willmarth

Empowering Franchisees and Employees with Doug Willmarth

Update: 2024-10-04
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Few people understand the art of blending people and technology in fast-casual dining like today’s guest, Doug Willmarth. As the President of MOOYAH Burgers, Fries & Shakes and a seasoned leader with experience at brands like Mongolian Concepts and Pizza Hut, Doug brings a wealth of knowledge that we were excited to explore in this episode!

In this episode, Zack and Doug discuss:

  • Why hospitality is still the most important aspect of guest experience, even in a tech-driven world
  • How empowering employees to "own" their restaurant can dramatically improve both operations and guest relationships
  • The benefits of leading from the side and supporting franchisees, rather than dictating operations from the top down
  • How MOOYAH is leveraging guest feedback through platforms like Ovation to ensure consistent service and satisfaction
  • The role of innovation and technology in enhancing, not replacing, human connections

We hope you enjoy this episode with Doug Willmarth, an incredible leader who is paving the way for a people-first approach in fast-casual dining.

Thanks, Doug!

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Empowering Franchisees and Employees with Doug Willmarth

Empowering Franchisees and Employees with Doug Willmarth

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