Engineering the Future of AI and Customer Experience
Update: 2025-11-25
Description
What happens when technology meets true customer empathy?
In this episode of Rethink Retail: Global Retail Leaders, host Alex Baker sits down with Uttam Kumar, Engineering Manager at American Eagle Outfitters, to discuss:
- How engineers are becoming storytellers and changemakers in retail
- The real role of AI — beyond recommendations, toward anticipation
- Why successful digital transformation starts with people, not tech
- Moving from waterfall to agile: lessons from 17+ years in retail systems
- How hyper-personalization and data discipline define the next retail decade
🎧 Listen to the full conversation
Join the conversation with our global retail community at www.globalretailleaders.com
In this episode of Rethink Retail: Global Retail Leaders, host Alex Baker sits down with Uttam Kumar, Engineering Manager at American Eagle Outfitters, to discuss:
- How engineers are becoming storytellers and changemakers in retail
- The real role of AI — beyond recommendations, toward anticipation
- Why successful digital transformation starts with people, not tech
- Moving from waterfall to agile: lessons from 17+ years in retail systems
- How hyper-personalization and data discipline define the next retail decade
🎧 Listen to the full conversation
Join the conversation with our global retail community at www.globalretailleaders.com
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