Enterprise Digital Podcast Episode 111 - a rant, a hiring/firing mistake and a category mistake..?

Update: 2025-06-12

Description

This episode IA and BR review some news about a firm re-hiring its staff after thinking that they could replace them with AI… This leads to a discussion around the value of the new and shiny and why we shouldn’t also just throw away the good stuff when some new shiny stuff comes along. This also relates for ITSM to some recent industry criticism, but is this actually a category mistake..? As usual we drift from trivia to philosophy with some service management in between…

Comments

In Channel

Episode 123 - Authenticity, Values, and Leadership in ITSM

2025-12-1136:36

Episode 122 - SMB ITSM: Challenges, Opportunities, and What Comes Next

2025-12-0146:12

Episode 121 - 40 Years On, Are We Any Better at ITSM?

2025-11-2046:21

Episode 120 – Conference Season, Pumpkins, and Perspectives

2025-11-0719:37

Episode 119 - ITIL and Transformation: How to Implement Change That Actually Works

2025-10-3137:51

Episode 118 – ITSM, AI, Magic Quadrants, and Parthenogenesis

2025-10-0824:05

Episode 117 – the one about Salesforce entering the ITSM software market

2025-09-1728:33

Episode 116 More on Vibe Coding and Shadow AI – plus other scary things

2025-09-1028:17

Episode 115 – VIBE Coding: Jive Talking or Game Changing?

2025-08-2726:52

Enterprise Digital Podcast Episode 114 – Breaking Down Silos and the Need to Be Curious. Why Eat Soup With a Fork..?

2025-08-0727:29

Enterprise Digital Podcast Episode 113 – Grow Your Own Teeth and the Art of Improvement

2025-07-1626:44

Enterprise Digital Podcast Episode 112 – Risk and Reward, Crazy Driving, and Salmon: Line-Caught or Lab-Curated?