Episode 118 – ITSM, AI, Magic Quadrants, and Parthenogenesis
Update: 2025-10-08
Description
Barclay Rae and Ian Aitchison take a closer look at Gartner’s new Magic Quadrant for AI in ITSM: what it really measures, which vendors stand out, and why adoption matters more than flashy features. They discuss virtual agents, guided triage, and the move toward agentic AI that fixes problems instead of just chatting about them.
And in this week’s trivia, we head to Telford Exotic Zoo, where eight baby iguanas were born without any male involvement.
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