We’re back with a brand‑new episode! A year after our very first show, Brandon Nixon and Christian Eagen return to revisit the Top 10 Customer Complaints in Fixed Ops—this time using thousands of reviews from January through June 2025. 

What’s changed since last year? 
Why did “repairs not fixed right the first time” take the #1 spot? 

And how did wait times drop off the top of the list? 

You’ll hear real examples straight from customer comments, plus insights on: 
✅ Improving advisor‑to‑tech communication 
✅ Meeting customer expectations on details like car washes and MPIs 
✅ Why poor communication is now the second biggest complaint 
✅ How scheduling tools and AI are reducing appointment frustrations 

Whether you’re a service manager, advisor, or fixed ops leader, this episode will help you spot the issues that drive customers away—and how to fix them. 

👉 Don’t forget to subscribe to The Service Lounge for more fixed ops insights and comment below with your thoughts! 

 
#FixedOps #ServiceDrive #AutomotiveService #CustomerExperience