In this episode of The Service Lounge Podcast, we’re diving deep into one of the biggest challenges in the service department—service scheduling.

Join hosts Brandon Nixon and Christian Eagon as they sit down with Scott Loveless, Fixed Operations Director at Diamond Valley Honda, to uncover the strategies that have helped his dealership excel in managing customer appointments.Scott shares his wealth of experience, offering actionable insights on:

• The root causes of long wait times and how to reduce them effectively.


• Balancing walk-ins with scheduled appointments to keep both customers and technicians happy.


• The innovative use of video to set customer expectations and enhance satisfaction.

Whether you’re looking to improve your dealership’s efficiency or simply curious about the inner workings of service departments, this episode is packed with tips that can transform your approach to service scheduling.

Don’t miss out on these game-changing strategies. Tune in now and take your service department to the next level!