Today’s guest Sue Musson has handled many a crisis in her career, including leading one of the largest NHS Trusts through the pandemic.  In this episode she shares what she’s learnt about keeping calm in a crisis. 

We discuss: 

• Sue’s overall philosophy for coping with a crisis 

• How to calm yourself down from the initial state of panic 

• How to keep your team calm in a crisis too 

• The importance of taking personal responsibility as a leader 

• What to do when you don’t know what the right decision is 

• The keys to successful communication when managing a crisis 

Sue shares some great stories from her own leadership experience, as well as her 6 step crisis management framework from her book Firecracker Leadership. 

My name’s Carla Miller, leadership coach, author, trainer and founder of Women Leading, the community that helps women lead without overwhelm.  I’m on a mission to empower women leaders in the workplace and make leading less lonely.   

And this is the Influence & Impact podcast for women leaders, helping you confidently navigate the ups and downs of leadership and feel less alone on your journey as a leader.  In fortnightly episodes I share practical tools and insights from myself and my brilliant guests that will help you succeed in your career. 

About Sue Musson: 

Sue Musson achieved her first board-level leadership role at the age of twenty-seven. She is keen to share what she has learned to help other women build their confidence and impact.