In Episode 8 of The Service Lounge Podcast, we sit down with Jamie Haberle, General Manager of Central City Toyota, to explore how data can revolutionize your service department.
With over 30 years of experience, Jamie shares his journey from handwritten repair orders to leading one of the top-performing Toyota service departments in the nation.

💡 What You’ll Learn in This Episode:
✔️ How to track and share daily metrics for team accountability
✔️ Building a culture that embraces data-driven processes
✔️ Leveraging video MPIs to enhance customer trust and boost revenue
✔️ The importance of consistent leadership and clear goals
✔️ How to retain top talent by fostering a unified culture

Jamie also shares real-world examples, including how his dealership achieved:
✅ 93% utilization of video MPIs
✅ Higher customer engagement and increased profitability
✅ Sustainable long-term results through process consistency

Whether you’re a dealership manager, service advisor, or just passionate about fixed ops, this episode is packed with actionable insights to help you drive results.

🎧 Tune in and let us know your favorite takeaway!