DiscoverStrikedeck Radio: Customer Success LiveEp 93, Andrew Rowlands, Developing CS in a Non-SaaS Environment
Ep 93, Andrew Rowlands, Developing CS in a Non-SaaS Environment

Ep 93, Andrew Rowlands, Developing CS in a Non-SaaS Environment

Update: 2021-01-21
Share

Description

Join Kristen Hayer in conversation with Andrew Rowlands, Customer Success Design Lead at Telstra as he shares his approach and some of the challenges he has faced as he has taken on the task of building customer success in an organization that isn’t Software as a Service.
Comments 
In Channel
Episode 109, Sandra Cashe, Setting Up for a CS Platform

Episode 109, Sandra Cashe, Setting Up for a CS Platform

2022-01-1125:18

Ep 108, Jennie Li, Planning for Digital Customer Success

Ep 108, Jennie Li, Planning for Digital Customer Success

2021-11-1836:29

Ep 107, Tao Stadler, Scoring Utilization

Ep 107, Tao Stadler, Scoring Utilization

2021-11-0430:40

Ep 106, Irene Lefton, Customer Success from the Customer's Perspective

Ep 106, Irene Lefton, Customer Success from the Customer's Perspective

2021-09-3033:05

Ep 105, Bob London, How to Tear Down the Wall Between Customers and Vendors

Ep 105, Bob London, How to Tear Down the Wall Between Customers and Vendors

2021-09-1650:41

Ep 104, Chad Horenfeldt, Motivational Interviewing in Customer Success

Ep 104, Chad Horenfeldt, Motivational Interviewing in Customer Success

2021-09-0226:35

Ep 103, Bill Cushard, The Business Model of Customer Success

Ep 103, Bill Cushard, The Business Model of Customer Success

2021-08-1936:17

Ep 102, Gary Rubinstein, Account Planning

Ep 102, Gary Rubinstein, Account Planning

2021-07-2935:11

Ep 101, Emily Garza, Building Cross-Functional Relationships

Ep 101, Emily Garza, Building Cross-Functional Relationships

2021-07-0933:52

Ep 100, Shreesha Ramdas and Sanjay Poonen, Executive Alignment to Achieve Customer Centricity

Ep 100, Shreesha Ramdas and Sanjay Poonen, Executive Alignment to Achieve Customer Centricity

2021-06-2456:32

We are thrilled to announce that Strikedeck Radio is turning 100!

We are thrilled to announce that Strikedeck Radio is turning 100!

2021-06-1501:16

Strikedeck Radio is Turning 100!!

Strikedeck Radio is Turning 100!!

2021-05-2401:16

Ep 99, Book: The 7 Pillars of Customer Success, Wayne McCulloch

Ep 99, Book: The 7 Pillars of Customer Success, Wayne McCulloch

2021-04-3051:25

Ep 98, Donna Weber, Onboarding Matters

Ep 98, Donna Weber, Onboarding Matters

2021-04-0835:07

Ep 97, Sherrod Patching, TAMs vs CSMs

Ep 97, Sherrod Patching, TAMs vs CSMs

2021-03-2522:41

Ep 96, Heather Matthews, Communication & Service in Customer Success

Ep 96, Heather Matthews, Communication & Service in Customer Success

2021-03-1122:50

Ep 95, Jim Kalbach, The Jobs to be Done Playbook

Ep 95, Jim Kalbach, The Jobs to be Done Playbook

2021-02-1828:32

Ep 94, Max Klimmek, Building & Scaling a Global CS Team

Ep 94, Max Klimmek, Building & Scaling a Global CS Team

2021-02-0441:19

Ep 93, Andrew Rowlands, Developing CS in a Non-SaaS Environment

Ep 93, Andrew Rowlands, Developing CS in a Non-SaaS Environment

2021-01-2132:01

Ep 92, Meredith Blanchar, Focusing on Value in 2021

Ep 92, Meredith Blanchar, Focusing on Value in 2021

2021-01-0725:26

loading
Google Play
Download from Google Play
Castbox
Download from App Store
usUnited States
00:00
00:00
x

0.5x

0.8x

1.0x

1.25x

1.5x

2.0x

3.0x

Sleep Timer

Off

End of Episode

5 Minutes

10 Minutes

15 Minutes

30 Minutes

45 Minutes

60 Minutes

120 Minutes

Ep 93, Andrew Rowlands, Developing CS in a Non-SaaS Environment

Ep 93, Andrew Rowlands, Developing CS in a Non-SaaS Environment

Strikedeck & Kristen Hayer