Ep. 107 - Rhonda Hiatt, CEO Of Clear M&C Saatchi
Update: 2024-09-22
Description
Topic: The future of retail.
Rhonda Hiatt discusses her childhood and professional development (02:24 ), the state of retail (16:41 ), trends shaping its future (18:09 ), the impact of emerging technologies on retail from a CX standpoint (27:41 ), generational differences in views on retail (32:36 ), the role of employee experience in retailer success (37:25 ), an inspiring hyper-experiential retail case study (39:54 ), the balance between personalization and privacy (42:58 ), and the new CEO of Clear’s parent company, M&C Saatchi (46:44 ).
Rhonda Hiatt discusses her childhood and professional development (02:24 ), the state of retail (16:41 ), trends shaping its future (18:09 ), the impact of emerging technologies on retail from a CX standpoint (27:41 ), generational differences in views on retail (32:36 ), the role of employee experience in retailer success (37:25 ), an inspiring hyper-experiential retail case study (39:54 ), the balance between personalization and privacy (42:58 ), and the new CEO of Clear’s parent company, M&C Saatchi (46:44 ).
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