On this episode of saaslife.fm, Sam Schrup and Chris McAleenan talk about navigating software, sites, and service providers to hire and expand teams. There’s a lot to do and build, but try your best and don’t sweat it to grow and scale!

Highlights from this Episode:

• Dialpad: Paying off administrative debt by using a phone call platform.


• Text/Multimedia Messaging (MMS): Ability for businesses to offer customer support.


• Downfall: Don’t give out your personal cell phone number—customers use it.


• Help Scout vs. Zendesk: Pros and cons of switching help site service providers. 


• Marketing Site: Keep it up-to-date to highlight new features benefiting customers.


• Optimize Workflow: Offer development, staging, functional, and production sites.


• Checks and Balances: Make time to create processes for housekeeping tasks. 


• Pop-up Project: When stepping away from business, possibly hire a contractor.


• Hire and Fire Slowly/Quickly? Produce and deliver deliverables to stay on track.


• Contractors vs. W-2 Workers: When, and where to hire based on core competencies. 

Links and Resources: 

saaslife.fm

Sam Schrup on Twitter

Chris McAleenan on Twitter

TextRetailer

Textiful

PipeTech Hub/Project

Dialpad

Help Scout

Zendesk

MicroConf

Upwork

ScrapingBee: Full-stack Marketer Job Listing

Intro music by Monkey Warhol licensed under Creative Commons Attribution 4.0 International (CC BY 4.0).