In this episode of Andrea Lake 101, Andrea discusses the recent successes and challenges faced by her company, Sticker Junkie. She shares insights on closing a Fortune 100 client, the importance of white glove customer service, and the dynamics of scaling a business. Andrea emphasizes the need for human interaction in customer service, the significance of client appreciation, and the impact of wage disparities on employee well-being. The episode also touches on community engagement through internships and the company's future growth goals.

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00:00 Introduction to Sticker Wars

00:58 White Glove Customer Service

05:44 Scaling Challenges and Team Dynamics

09:55 The Importance of Human Interaction in Customer Service

16:37 Building Client Relationships and High Touch Service

21:23 Community Engagement and Internships

25:51 Innovations in Product Offerings

33:00 Financial Growth and Employee Welfare

41:10 Conclusion and Future Outlook