A vital part of the team, the responsibilities of the veterinary receptionist have changed significantly over time. In many practices, they are the glue holding the team together. They are the welcoming voice on the phone, the calm mind behind a hectic schedule, the reliable support with everyday admin – and so much more...

Indispensable? Well, from experience, you certainly know when they are on holiday or absent!

With Veterinary Receptionist Appreciation Day (1 October) on the horizon, we chat with BVRA Business Executive DANNI POOLE and BVRA Council member RACHAEL PARKIN about the changing role of the veterinary receptionist.

How do you celebrate the veterinary receptionists in your team?

As ever, we would love to hear from your practice. Send a voice note or message via WhatsApp to 07709 83 68 65