Podcast: Bringing Customers Back - Part 2<o:p></o:p>

Lufthansa Consulting’s aviation experts share their
perspective on the top four trends in customer experience and how they will
matter on the way out of the Covid-19 crisis. What do customers need to regain trust in global
travel in time of the pandemic? What do
they expect in exchange for spending their money?<o:p></o:p>

In this episode, our listeners will find out how
sustainability and personalized offers can be key for aviation stakeholders to
win customers back. <o:p></o:p>

Contact Wolfgang
Bublitz for your copy of the whitepaper: Wolfgang.Bublitz@LHConsulting.com<o:p></o:p>

<o:p> </o:p>

Moderator:<o:p></o:p>

Dominique Bayer –
Consultant<o:p></o:p>

Experts:<o:p></o:p>

Wolfgang Bublitz –
Associate Partner and Head of Solution Group Customer Experience<o:p></o:p>

Julian Wildtraut and
Vera Aurbach – Associate Consultants in the Solution Group Customer Experience<o:p></o:p>

This episode includes:


Third trend -
sustainability: 01:37 <o:p></o:p>

Fourth trend –
personalized offers: 04:54 <o:p></o:p>

Outlook for
implementation of trends - 09:11 <o:p></o:p>