Episode 10: Living in Level Red: Melissa standing Strong in COVID
Update: 2020-12-22
Description
It's not easy to remain flexible as the COVID dial rises and falls, but contingency planning is the new reality of running a business in a pandemic. Melissa Strong shares in this week's episode how she stays flexible in running Bird and Jim during a pandemic. Her staff is fiercely loyal and operates as a team, even when they need to back off the hours and even file unemployment... again. I asked Melissa how she manages the decision process of how to staff, what to order and when to run an ad. "We have to laugh," she says. We're all in the same place, so we hope you will feel right at home and in good company with Melissa in this conversation.
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