We are often more confident in our own intuition than we should be. Reevaluating our approach to communication in unfamiliar and combative environments is the key to success and, in some cases, to our survival. This is never truer than it is for soldiers tasked with negotiating with enemy combatants abroad. In this episode, US Army Ranger and veteran of special operations, Raymond Roberts, takes us into the mind of such a soldier and helps us understand some of the most effective principles of communication he has learned in battle and in civilian life.

- What is the one question that can speed up your communication learning curve?

- How can you build rapport with someone who identifies you as the enemy?

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