Episode 21: Process before tool?

Update: 2011-11-07

Description

ITSM tool vendors claim "ITIL compliance", so should you just adopt their out of the box workflows, forms and fields? Is the age of tool customizations finally over? In episode 21, CPP examines this giving recent experiences with vendor tools.

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In Channel

Episode 40: ITIL V4

2019-04-23--:--

Episode 39: Requirements Tool and Automated Testing Framework (ATF)

2018-12-0519:51

Episode 38: Quote Management

2018-09-2516:08

Episode 37: App Access

2018-09-2518:46

Episode 36: The ServiceNow Service Portal Compatibility Checker

2017-10-0413:52

Episode 35: ServiceNow’s Istanbul Release

2017-01-2623:16

Episode 34: Women in Tech

2016-12-0824:31

Episode 33: Twitter Integration and ServiceNow

2016-09-2627:14

Episode 32: Application Lifecycle Management

2016-05-1414:16

Episode 31: Asset Management

2016-05-0626:44

Episode 30: Business Relationship Management

2016-03-1518:27

Episode 29: Service Side Up

2016-02-1719:29

Episode 28: Intake

2016-01-2817:57

Episode 27: Who We Are and What We Do

2015-09-0131:08

Episode 26: Build It and They Will Come?

2014-05-1923:27

Episode 25: ITSM Projects

2013-11-0333:12

Episode 24: Fluffernutter

2013-04-2121:16