Episode 28: Intake

Update: 2016-01-28

Description

The Service Catalyst team discusses the advantages of Intake Management, which allows incoming work to be identified and directed to the appropriate process such as Incident or Request Management. This allows for cleaner distribution of work and more accurate metrics.

Comments

In Channel

Episode 40: ITIL V4

2019-04-23--:--

Episode 39: Requirements Tool and Automated Testing Framework (ATF)

2018-12-0519:51

Episode 38: Quote Management

2018-09-2516:08

Episode 37: App Access

2018-09-2518:46

Episode 36: The ServiceNow Service Portal Compatibility Checker

2017-10-0413:52

Episode 35: ServiceNow’s Istanbul Release

2017-01-2623:16

Episode 34: Women in Tech

2016-12-0824:31

Episode 33: Twitter Integration and ServiceNow

2016-09-2627:14

Episode 32: Application Lifecycle Management

2016-05-1414:16

Episode 31: Asset Management

2016-05-0626:44

Episode 30: Business Relationship Management

2016-03-1518:27

Episode 29: Service Side Up

2016-02-1719:29

Episode 28: Intake

2016-01-2817:57

Episode 27: Who We Are and What We Do

2015-09-0131:08

Episode 26: Build It and They Will Come?

2014-05-1923:27

Episode 25: ITSM Projects

2013-11-0333:12

Episode 24: Fluffernutter

2013-04-2121:16

Episode 23: I Want IT Fixed Now, DamnIT!

2013-02-1123:40

Episode 22: Agile is as Agile does…

2013-01-2413:24

Episode 21: Process before tool?

2011-11-0719:00

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1.0x

Episode 28: Intake

service catalyst: building effective it organizations

#box-pro-ellipsis-17603092945766{-webkit-line-clamp:2;}Episode 28: Intake

Episode 28: Intake

service catalyst: building effective it organizations

Episode 28: Intake