Don't get to the end of this year wishing you had taken action to change your business and your life.
Click here to schedule a free discovery call for your business: https://geni.us/IFORABE

Don't miss an upcoming event with The Institute: https://geni.us/InstituteEvents2025

Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.
Click here to schedule a free demo: https://info.shop-ware.com/profitability

Make sure you mention: CTISUMMER to get FREE data migration!

If you're ready to make a real change in your shop's success, join Shop Marketing Pros' Plan With the Pros workshop this October to connect with them and other shop owners. You'll leave with your entire year for 2026 planned out.

Click here to register: https://geni.us/PlanWithThePros

Shop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.

Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into one sleek, digital platform.

Simplify payments. Streamline operations. Check out 360payments.com today!

In this episode, Lucas and David are joined by Tonnika Haynes, second-generation shop owner of Brown's Automotive in Chapel Hill. Tonnika shares the inspiring story of her family’s legacy in the automotive industry, detailing her journey from growing up in her father’s body shop to taking over the business and navigating the challenges of shop ownership. The conversation covers the importance of maintaining strong core values and community involvement, the lessons learned from previous generations, and Tonnika’s commitment to supporting the next wave of automotive professionals.

00:00 Untold Story of Inspiration

06:28 Reflecting on Parental Work-Life Balance

15:27 Realization: "I'm Owed Nothing"

17:13 Gift of Parenthood Reflections

25:29 "Shop Evolution and Inspiring Leadership"

29:29 Buying a Corvette Dilemma

37:09 "Concerns Over Industry Representation"

42:26 "Dedicated and Punctual Workforce"

47:58 Choosing Family Over Long Hours

48:44 No "Kill Switch" for Illness

58:30 Shop Closure Decision Explained

59:37 "Car Service Delay Options"

01:05:55 "Memories of Downtown Snack Shop"