Episode 3: Customer Success, Onboarding & the Outcomes Era with Jonathan Corrie (Precursive)
Update: 2021-07-26
Description
In this episode of the Perspective Podcast, Colm chats with Jonathan Corrie, CEO of Precursive.
Precursive is the all-in-one customer onboarding, resource management, and Professional Services Automation tool built natively on the Salesforce Platform.
Colm and Jonathan have a great chat about Customer Success, what Jonathan is currently seeing in the market and how it has evolved over the years.
They also touch on how customer onboarding is impacting customer success and learn why Fintechs are embracing it with open arms.
Jonathan also talks about the 'Outcomes Era' and delves into some of the key trends that he is seeing as companies endeavour to deliver more value to customers at scale.
We hope you enjoy the conversation.
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