Episode 3: Melissa L. Brown, Sutherland
Update: 2022-02-01
Description
Episode 3: Ramon Icasiano meets with Melissa L. Brown, a global Learning and Development leader to discuss recipes for CX success and operational insights on how leaders and trainers should navigate the new norms.
Melissa is AVP Knowledge Management at Sutherland, an experience-led BPO. Sutherland’s mission is to deliver exceptionally engineered experiences for customers and employees. Melissa has 20+ years of experience in call center quality and training for companies like Conduent, Xerox, and TD Ameritrade.
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