Episode 8: This week’s episode: Alexander Kvamme, Pathlight CEO and Co-Founder, meets with Brett Frazer, VP at Sunbasket, to discuss prioritizing and focusing on the metrics that matter to agents and the business, making adjustments in realtime, and driving agent satisfaction.

Brett is an award-winning CX leader and frequent speaker on the subject. He has spent the past 20+ years helping multi-national organizations and start-ups like Microsoft, Sutherland, Adobe, and more deliver against this customer promise of the best basics. Regardless of role, position, or organization, the focus and passion of his work has been to create experiences that not only keep customers coming back, but that lead them to recommend others to join them.