Episode 32: AI's impact on the CX industry and data privacy risks, with Simon Kriss
Update: 2023-09-18
Description
In this episode, John Walter has a conversation with Simon Kriss about the impact AI is having on the customer support labor force. They also discuss what they view as the most important topics at the intersection of AI and customer support today. This largely focuses on data privacy in the voice support context and the use of chatbots in digital support.
To learn more about Simon Kriss, here's his LinkedIn profile: https://www.linkedin.com/in/simonkriss/
To learn more about John Walter, here's his LinkedIn profile: https://www.linkedin.com/in/jowalter/
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