Episode 44: Updates on the Use of AI in Customer Support -- Second Conversation with Chris Crosby
Description
In this episode of the CX, AI, and Outsourcing Podcast, host John Walter welcomes Chris Crosby for his second appearance on the show.
Chris shares his extensive experience and observations on the rapid evolution of AI technologies like ChatGPT, highlighting their transformative impact on customer support. He offers valuable insights from OpenAI's DevDay, discussing the potential of custom GPT models and their application in enhancing customer experience. Additionally, Chris explores the strategic integration of AI in contact center operations, emphasizing the balance between innovation and operational efficiency, and discusses his decision to use Zoom as a C-Cast platform for its AI capabilities. Throughout the conversation, Chris forecasts the future of AI in customer service.
Additional Resources:
To connect with Chris Crosby and learn more about his work, visit his LinkedIn profile: https://www.linkedin.com/in/chriscrosby/
Discover more about InflectionCX: https://www.inflection.cx/
Discover more about Xaqt: https://www.xaqt.com/
To connect with John Walter, visit his LinkedIn profile: https://www.linkedin.com/in/jowalter/
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