Episode 45: Decoding Customer Loyalty, with Amitayu Basu co-founder and CEO of NUMR
Update: 2023-12-18
Description
In this episode of the CX, AI, and Outsourcing podcast, host John Walter talks with Amitayu Basu, co-founder and CEO of NUMR.
The discussion delves into measuring customer loyalty in the era of big data and AI. Amitayu shares insights on customer emotions' impact on loyalty, the significance of the Net Promoter System, and NUMR's role in advancing customer experience analytics. They explore the evolution of customer feedback methods, transitioning from surveys to AI-driven conversations, and how NUMR leverages operational data for proactive customer support.
Additional Resources:
- Connect with Amitayu Basu on LinkedIn: https://www.linkedin.com/in/amitayubasu/
- Learn more about NUMR: https://www.numrcxm.com/contact-us
- Connect with John Walter on LinkedIn: https://www.linkedin.com/in/jowalter/
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