Episode 40: Remote, AI-Driven, and Agile. ShyftOff's Approach to Customer Support.
Description
Dive into the innovative world of gig CX with Nate Nammour from ShyftOff in this episode of the CX AI and Outsourcing podcast. Host John Walter explores the approach of ShyftOff uses for customer support, distinguishing it from traditional BPO services.
Uncover how their unique model leverages a remote workforce, the utilization of AI for recruiting, and an efficient e-learning-based training methodology.
Nate sheds light on the benefits of their model, including improved agent flexibility, performance management, and cost-effectiveness.
To learn more about ShyftOff, visit their website: https://www.shyftoff.com/
To connect with Nate Nammour, find him on LinkedIn: https://www.linkedin.com/in/natenammour/
To learn more about the host, John Walter, visit his LinkedIn profile: https://www.linkedin.com/in/jowalter/
United States
