Episode 46: Google sued for eavesdropping on customer support calls under California’s Invasion of Privacy Act (CIPA).
Description
This episode is about a class action lawsuit brought against Google under California’s Invasion of Privacy Act (CIPA).
The plaintiffs allege that customers who called a telecom company's customer support line believed that the only participants on the call were (1) the telecom company and (2) the customer. But they allege that Google was also listening . . .
This podcast episode explains the allegations, the potential liability, and take-aways for customer support leaders.
To learn more about the Illinois statute referenced in the episode, check out Episode 39: You need to know about the Illinois Biometric Information Privacy Act (BIPA).
To follow the host, John Walter, on LinkedIn, here's a link: https://www.linkedin.com/in/jowalter/
United States
