Episode 51: Joanne Ward - Leading content strategy at scale

Update: 2023-02-14

Description

Joanne Ward believes a good content experience is critical to the customer experience. In her chat with Kristina, Jo talks about leading content strategy at scale as part of Salesforce’s evolving content practice. They cover collaborating with other disciplines, advocacy, and the importance of technical writing. Across the entire conversation, there’s a focus on creating task focused and user centered content.

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Episode 51: Joanne Ward - Leading content strategy at scale

#box-pro-ellipsis-173242458773928{-webkit-line-clamp:2;}Episode 51: Joanne Ward - Leading content strategy at scale

Episode 51: Joanne Ward - Leading content strategy at scale

Kristina Halvorson

Episode 51: Joanne Ward - Leading content strategy at scale