Episode #56 - All Aboard the Onboarding Train
Update: 2024-11-04
Description
Onboarding is an essential—and often overlooked—part of running a business. If a team member's training is less than exceptional, they begin their role at a disadvantage. To avoid this, Kathy is sharing the onboarding process we use at AesthetiCare. From front desk to our most seasoned nurses, here's the process of how they excelled to greatness in their respective roles.
In today's discussion:
- Share the core values of your practice
- Getting everyone involved in marketing
- Touch base after 90 days
- Specialized onboarding by role
- The front Desk onboarding process
- Cheat sheets for your front desk
- The front desk manual
- Answering the phone
- Reviewing phone call recordings
- Aesthetician onboarding process
- Utilizing the MINT e-courses
Links from the episode:
Vrtly Screen Management
Tuesday Training
Clinics To Watch Nomination Form
Online E-courses
The Front Desk for Managers
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