Episode 6 : Annette Franz - EX vs CX and How They Align
Update: 2019-09-17
Description
Annette talks through employee experience and how it has a direct tie-in to customer experience
Where do people start with employee experience and how do you define it?
How are employers hurting themselves before employment with potential employees?
What's the "soft stuff" and "hard stuff"?
How can technology hinder the employee experience?
She then tells us about her great experience with Amazon and the convenience of how it's helped her save time. The fun part about us calling the podcast the "Sweets of CX"
Where do people start with employee experience and how do you define it?
How are employers hurting themselves before employment with potential employees?
What's the "soft stuff" and "hard stuff"?
How can technology hinder the employee experience?
She then tells us about her great experience with Amazon and the convenience of how it's helped her save time. The fun part about us calling the podcast the "Sweets of CX"
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