Episode 8: Hospitality from the Heart with ETC Hotels
Update: 2025-06-03
Description
With views of the Pacific from Hotel Casa del Mar’s penthouse suite, Adam Deflorian sits down with Charlie Lopez-Quintana, Vice President and Managing Director of ETC Hotels, to explore how to embody hospitality from the heart.
Key topics include:
How this third-generation family business has created a beloved, long-term luxury brand through employee loyalty and timeless hospitality.
The inspiring ways Shutters on the Beach and Hotel Casa del Mar supported the local community during the Palisade fires.
Why simplicity, emotional connection and thoughtful design are the gold standard for luxury hotels.
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Produced by Brenna Darling and Chase Gohl, 2025
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