Episode 80: Jen Reid of SpeakWrite on things that AI can’t do and the limits of SOPs
Description
In this compelling episode of the Emerge Dynamics podcast, David sits down with the insightful Jen Reed from SpeakWrite. Jen unveils the captivating story behind SpeakWrite’s inception and sheds light on their unique value proposition in the transcription industry that bucks the rush to AI. The discussion reveals the critical role of human transcription in high-stakes scenarios like legal proceedings and law enforcement. Jen elaborates on enhancing quality control through rigorous training processes, balancing AI integration while maintaining human accuracy, and navigating the complexities of scaling a business effectively. She also shares profound lessons learned from hiring mishaps and the importance of preserving core company culture. Aspiring entrepreneurs will find Jen’s wise advice on embracing the messiness of business and trusting one’s judgment particularly empowering.
Learn more about SpeakWrite: https://speakwrite.com/
- 00:01:15 – The SpeakWrite story
- 00:03:40 – How to ensure top quality: The Training Process
- 00:06:45 – Why not just use AI?
- 00:07:25 – How sticking to your niche and vision allows you to out-compete AI
- 00:11:30 – The limits of SOPS: overly corporate folks that slowed down the company
- 00:17:35 – How SpeakWrite uses SOPs today
- 00:22:00 – Leading your company to its potential
United States
