Episode 9 - Joyce Wagner, COO of AZZLY and Director of Revenue Cycle Management (RCM) Services
Description
In this episode Joyce Wagner, COO of AZZLY® and Director Revenue Cycle Management (RCM) Services, joins Tom Patton to discuss AZZLY's unique capabilities to treatment centers as a billing service. AZZLY empowers mental health and addiction treatment providers to control their revenue cycle and submit clean claims for reimbursement fast with automation and an intuitive, user-friendly design.
AZZLY Rize is a cloud-based solution for behavioral health providers featuring a full range of integrated electronic health record, revenue cycle management, telehealth e-prescribing, and practice management, and outcomes measurement functionalities. We want you to be able to listen to Talking Treatment™ in a format that is convenient for you. Choose from any of these free options:
00:30 What makes AZZLY’s RCM Billing and Claims Services unique?
02:30 If the client has internal codes they currently use, can the AZZLY system integrate those codes into their billing process, or do they have to reinvent the wheel?
03:14 Who would be an ideal customer for your services?
03:51 What are some of the unique features that make a biller's job easier?
05:33 What about facilities that have multiple locations … state-wide or in a broader geographic area?
06:51 I understand that you have created some exception reports that are extremely helpful. Can you talk a bit about that and why they are important?
08:31 There is a move to MCO- MANAGED CARE ORGANIZATIONS. Can AZZLY handle that special capitation billing?
09:08 Can you share any real use case examples that AZZLY customer’s have experienced using your RCM services?
09:57 What kind of learning curve is there to learn to use this service?
10:49 Is the training something you offer generally, either in-house or in the field?
11:36 When I talk with physician friends, they often mention that they have to keep people on staff specifically to handle insurance claims. Does AZZLY streamline that process?
13:07 How much does your service cost?
13:40 Finally what friendly advice can you offer to an organization that wants to better manage their payer reimbursements? Transitional billing?
United States
