The buzz: “It’s imperative that you find the right balance between automation and human intelligence within your business. Automation is shy; it’s great for boring, repetitive tasks behind the scenes, but not so much when it comes to the frontlines.” (tigersheet.com/blog/best-automation-quotes-and-what-can-be-learnt-from-them/)

Nobody wants a job doing the same repetitive tasks all day, every day. Instead, they want to spend their time making good decisions to better serve customers.

Similarly, business organizations want to make optimal use of their trained people to provide the best levels of service – with a workforce increasingly working remotely, reflecting workplace flexibility accelerated by the COVID pandemic.

Can your company eliminate the boredom of repetitive daily tasks? Can you better apply workforce skills to deliver consistently great service to customers and partners? Can you achieve these goals in a flexible workplace?

Yes to all, when you have Intelligent Automation (IA), also called cognitive automation. IA is the use of automation technologies – artificial intelligence (AI), business process management (BPM), and robotic process automation (RPA) – to streamline and scale decision-making across organizations.

We’ll ask Chet Harter, Sukshitha R, and Keith Grayson for their take on Excel At Your Job, All Day, Every Day: Intelligent Automation.