Exploring the interactive process
Description
In this Lincoln Absence Advisor episode, we look at how employers use the interactive process as a standardized framework to find accommodations for employees with disabilities and comply with the Americans with Disabilities Act (ADA). Although not formally required, the interactive process is a best practice that helps employers track accommodations and denials, measure effectiveness, and ensure equitable handling of all requests. Members of Lincoln’s product and return-to-work teams help define the process and answer common employer questions. We’ll hear how using the interactive process can result in less liability and more cost-effective accommodations while improving employer retention and morale.
Resources: Lincoln’s Interactive Process Guide | Job Accommodation Network (JAN) | U.S. Equal Employment Opportunity Commission (EEOC)
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